It is our pleasure to be associated with Lake Forest Association as your new managing agent effective November 1, 2018.  Our responsibility will be to assist your Association’s Board of Directors in maintaining and enhancing the value of your home.  We will be working with your Board in providing those services that are the Association’s responsibility.

 

Towne Properties has a team concept of responsibilities that will ensure efficient servicing of your Community needs.  There are three Towne Property staff members assigned to and familiar with Lake Forest Association.  Below is a brief job description for each of your team members with Towne.

 

Welch Narron- Association Manager, responsible for overall management contract supervision and Towne Team Administration, field inspections for completed work orders, preventative maintenance, rules violations, grounds contractors’ work and homeowner inquiries requiring field observation.  Will interface with the Board of Directors, homeowners, contractors, and others doing business with the Association.

 

Kelsey Helmick – Community Service Admin., responsible for receiving routine homeowner requests for service, scheduling inquiries and follow-up, files and corporate records, Board packages, and Association correspondence.

 

Julia Eaton– Accounts Receivable, responsible for fielding homeowner routine inquiries pertaining to accounting questions, account balances, bank drafts, refinancing documentation, etc.

 

Please keep these team members’ names and duties in mind when requesting information or action from your Association.  There is also an after hour’s service line that you may call to report anemergency maintenance need.  This line is 919-878-8787 ext. 3.

 

Should you have any questions, please feel free to contact us.  We look forward to working with the Lake Forest members and getting to know all of you!